ARTICLE 1: OBJECT OF THE RENTAL: The company AB Loc, hereinafter referred to as the “Lessor,” makes available to the customer (hereinafter the “Lessee”) for a specified duration, for personal and non-transferable use, the vehicle specified in the rental agreement hereinafter referred to as the “Agreement.” The Agreement is transmitted by email to the designated Lessee and must be electronically signed to obtain the provision of the vehicle. The Lessee undertakes to comply with the General Booking and Rental Terms as well as the specific provisions of the “Agreement.”

ARTICLE 2: PRE-BOOKING / RESERVATION: The Lessee expresses their need directly to the Lessor, either through the Internet or by phone. The Lessee undertakes to provide correct email and telephone contact details so that all contractual documents related to their pre-booking can be transmitted to them. Upon receiving the Lessee’s request and pre-payment of the pre-booking, the Lessor sends the Lessee a pre-booking email summarizing the Lessee’s needs. Within a maximum of 8 business hours, the Lessor then sends an email of acceptance or refusal based on the availability of the requested vehicle. The reservation between the parties is considered perfect only when the Lessor has communicated their written and final agreement to the Lessee’s request, and the Lessee has made the full payment of the rental amount. No compensation will be due to the Lessee for any request left unanswered or not confirmed in writing by the Lessor.

ARTICLE 3: RENTAL CONDITIONS: The Lessor may refuse the rental, without compensation, if the Lessee does not fulfill the following obligations at the time of departure:

• Registration and validation of the Security Deposit (see Article 10).
• Electronic signature of the Rental Agreement and the General Rental and Booking Conditions.
• Presentation of the original valid driver’s license for all drivers listed on the rental agreement or an international license for foreign nationals. Loss or theft certificates, as well as untranslated foreign driver’s licenses, are not accepted.
• Presentation of an identity document or a KBIS (extract from the French commercial registry) less than 3 months old for companies.
• All drivers must be over 25 years old and hold a valid B driving license for more than 5 years.

ARTICLE 4: DURATION OF RENTAL: The rental is granted for a specified duration indicated in the Agreement. Upon the Lessee’s request, the Lessor may grant an extension of the rental, which will be billed according to the current rates and the rented category. The Lessor reserves the right to refuse the extension without compensation for the Lessee and with the obligation for the Lessee to return the vehicle on the date initially scheduled in the Agreement. Failure to return the vehicle on the agreed date may result in legal action for vehicle misappropriation and breach of trust. Any exceeding of the return date or time incurs a late penalty of €165 per day. Any day started is due, and if the rental included optional protections, they will be tacitly renewed and billed during the extension. If the Lessee does not comply with all the obligations of the Agreement and the General Rental Conditions, the Lessor reserves the right to terminate the Agreement at any time and automatically, without being required to provide compensation. In case of an early return before the scheduled end date of the Agreement, the Lessee cannot claim any refund.

ARTICLE 5: PRICE AND PAYMENT: The rental price is as indicated in the Agreement. Any modification to the Agreement may result in a change in the rate. Furthermore, prepaid kilometers will not be refunded. The final price, calculated at the end of the rental, will take into account the provisional payment made. Payment of the remaining amounts owed by the Lessee must be made without delay. The payment terms are set by the Lessor.

ARTICLE 6: CANCELLATION TERMS DUE TO LESSEE OR NON-PRESENTATION OF LESSEE AT DEPARTURE: For any reservation made by phone, the Lessee has a 24-hour withdrawal period to review the General Booking and Rental Conditions sent as an attachment to the pre-booking email. After this period and in the absence of cancellation, the Lessor considers that the Lessee irrevocably accepts the General Booking and Rental Conditions. The Lessee can cancel their rental up to the day of departure according to the following conditions:

• More than 48 hours before the scheduled departure date and time: 100% refund of the rental amount.
• Less than 48 hours before the scheduled departure date and time: 0% refund of the rental amount. Any cancellation incurs a fee of €27. Any reservation cancellation must be communicated by email to the Lessor by connecting to the email address: admin@single-way.com. The date and time of sending the email will be considered to determine the cancellation terms.

ARTICLE 7: TERMS OF MODIFICATION OR CANCELLATION OF THE AGREEMENT DUE TO THE LESSOR: In the event of force majeure or unavailability, the Lessor may need to modify or cancel the reservation.

• Change of departure location, return location, or vehicle category: 10% discount on the rental amount.
• Modification of requested hours by more than 2 hours: 10% discount on the rental amount. If the Lessee refuses the modification proposed by the Lessor, the Lessee will be refunded up to 100% of the amount paid. In case of cancellation of the rental by the Lessor, the Lessee will be refunded within 30 days.

ARTICLE 8: AVAILABILITY AND RETURN OF THE VEHICLE: The condition of the vehicle is mutually agreed upon by the parties at the departure and upon return. The Lessee and designated drivers are responsible for any reservations regarding the condition of the vehicle or the presence of accessories made in writing on the “Vehicle Condition Form” at the time of departure. Upon the provision of the vehicle, the Lessee becomes responsible for it as per the terms set in Article 1384 of the Civil Code. The vehicle must be returned with the same fuel level as observed at the time of departure. The missing fuel will be charged at the rate specified in the Agreement, plus a €20 Fuel Service Fee. No refund for excess fuel will be granted. The Lessee will be charged repatriation fees increased by 25% if the rented vehicle is returned to a different agency than the one designated in the Agreement. Only the signature of the “Vehicle Condition Form” by the Lessor’s representative terminates the Agreement. Without this signature, the Lessee remains responsible for the vehicle and any damages, theft, attempted theft, and potential vandalism. If the keys, vehicle papers, and provided accessories are not returned at the end of the rental, it continues until the Lessee produces an official statement of loss. The replacement of keys and accessories will then be charged to the Lessee.

ARTICLE 9: USE OF THE VEHICLE: In accordance with Article 1384 of the Civil Code, the Lessee agrees to use the vehicle reasonably, allow only authorized drivers listed in the Agreement to drive, drive only on roads suitable for vehicle traffic, not participate in any race, rally, test, preparation, or any competition of any kind, not use it for illegal, immoral, or non-manufacturer-specified purposes, not use it to push, pull, or tow another vehicle, not drive under the influence of alcohol or substances that alter essential driving reflexes, not transport people or goods for payment, not use it for driving lessons, use it in accordance with traffic regulations, customs regulations, and generally in accordance with legal and regulatory provisions, transport only goods suitable for the intended use of the vehicle, not load materials that may damage the vehicle (such as flammable materials, explosives, radioactive substances, etc.). The Lessee and designated drivers are responsible for any tickets issued against them. They agree to reimburse the amount of the tickets to the Lessor if the Lessor advances it. In case of receipt by the Lessor of a ticket or a request for information from the Public Prosecutor’s Officer, the designated driver will be reported, and administrative fees of €40 will be charged to the Lessee. Likewise, smoking in the vehicle is strictly prohibited, and it must be returned clean inside and outside. Non-compliance with these prohibitions incurs a flat penalty of €150 per observed violation.

ARTICLE 10: SECURITY DEPOSIT: Before the start of the rental, the Lessee, only with a credit card, must pay a security deposit whose amount is indicated in the Agreement. If the security deposit transaction is rejected by the Lessee’s bank, and the Lessee is unable to pay a security deposit, the reservation is considered canceled, and the terms of Article 6 apply. The Lessor reserves the right to collect all or part of this amount in the following cases: accident, damage, theft, fire, loss of the vehicle, non-return of one or more accessories, additional kilometers, fuel, additional day, and unpaid additional services before departure. The Lessee authorizes the Lessor in advance to debit the amounts due for additional costs from their bank account using the bank authorization used for the security deposit to settle these fees. For rental agreements lasting more than 7 days, the Deposit is fully collected by the Lessor and will be refunded without interest to the Customer no later than 21 days after the vehicle is returned, minus all amounts owed to the Lessor by the Lessee. In case of damage noticed upon the vehicle’s return, the security deposit may be fully collected pending the final assessment of damages. If there is an overcharge, the balance will be refunded to the Lessee.

ARTICLE 11: FINANCIAL RESPONSIBILITY – DEDUCTIBLE – FEES: In the event of an incident, the Lessee remains financially responsible for damages up to the amounts (Deductibles) indicated in the Agreement. The Lessee can reduce their financial responsibility in case of damage, theft, or fire by subscribing in advance, before taking possession of the vehicle, to the optional protections offered by the Lessor (comprehensive insurance with or without deductible reduction). In case of multiple responsible incidents or an incident without an identified third party, the financial responsibility of the lessee will be calculated as follows: the number of observed impacts multiplied by the maximum Deductible amount indicated in the Agreement. In the event of an at-fault accident, a flat-rate indemnity corresponding to the amount of the maximum Deductible indicated in the Agreement will be charged, even if the rented vehicle has no damage. The amount charged to the Lessee by the Lessor will be systematically increased by administrative fees in the amount of €350, as indicated in the special conditions of the Rental Agreement. The Lessor is released from all liability in case of theft or damage to personal effects transported.

ARTICLE 12: VEHICLE DAMAGE RATES: In accordance with Article 11, in the event of an incident, the Lessee remains financially responsible for damages up to the amounts (Deductibles) indicated in the Agreement. The flat-rate amounts below will be charged for minor damage without dent removal. Any other damage will require a quote from an approved professional in the Single Trip network. The rates are expressed in VAT (TTC) and do not include administrative fees in the amount of €350 specified in the Rental Agreement.

• Front / Rear Bumper: €280
• Front / Rear Door (Passenger Vehicle): €250, (Utility Vehicle): €350
• Front / Rear Wing (Passenger Vehicle): €250, (Utility Vehicle): €350
• Hood: €350
• Complete Wheel (Passenger Vehicle): €200, (Utility Vehicle): €350
• Complete Mirror: €375
• Anti-cyclist Bar: €375
• Front / Rear Lights: €400
• Windshield Repair: €100 (For impact smaller than a €2 coin, outside the field of vision. In all other cases, windshield replacement will be necessary and subject to a quote.)
• Tire Repair due to Puncture: €50 (Only if the puncture is on the tire tread and repair is technically possible. In all other cases, tire replacement will be necessary and subject to a quote.)
• Vehicle Sticker Repair: €100 (If the entire sticker must be replaced, restoration costs will be equivalent to the actual sticker replacement costs.)

ARTICLE 13: LESSEE’S OBLIGATIONS: During the rental, the Lessee agrees, if necessary, to add oil, coolant, or AdBlue to the vehicle to preserve the integrity of the engine. Upon presentation of an invoice, these ingredients will be reimbursed to the Lessee by the Lessor. Repairs, parts replacements, or supplies resulting from abnormal wear, negligence, or accidental causes are the responsibility of the Lessee. The Lessee will promptly inform the Lessor of any observed anomalies or accidents, after parking the vehicle in a secure location, to mutually agree on the conditions for continuing the rental or immobilizing the vehicle for repairs. In case of immobilization of the vehicle, the rental continues under normal Agreement conditions, and the Lessee’s obligations are maintained.

ARTICLE 14: IMMOBILIZATION, BREAKDOWN, ASSISTANCE: In the event of a breakdown or accident occurring during the rental, the Lessee is obligated to call the assistance service subscribed to by the Lessor. The contact details for Assistance are indicated in the Rental Agreement. If the Lessee calls an assistance service other than the one provided in their contract, they must bear all the costs. All other expenses (accommodation, repatriation, rental of a replacement vehicle, taxi) are the responsibility of the Lessee if, at the time of departure, their contract does not include included or optional assistance. This assistance service is reserved for the driver and passengers of the vehicle (up to the maximum number of passengers indicated on the vehicle registration document). The Lessee can only request assistance once during the term of the Agreement. In case of refusal of the solutions proposed by the Assistance, for any reason, the Lessee cannot claim any reimbursement of expenses, either from the Assistance service or from the Lessor.

ARTICLE 15: MANDATORY PROTECTION: The Lessor has taken out Motor Third Party Liability Insurance (RCA) covering bodily and material damages caused to third parties, in accordance with current legal provisions. The coverage is granted without a limit for bodily injuries, up to €100 million, including:

• Material and immaterial damages resulting from a fire or explosion, following an accident or not: €1,600,000
• Damages resulting from environmental harm: €1,600,000
• Damages caused to airplanes: €1,600,000

ARTICLE 16: EXCLUSIONS FROM PREMIUM COVERAGE: Never covered are damages to the upper and lower parts of the vehicle (see diagram in Annex 1), damages and losses due to the direct or indirect effects of radioactivity or radiation by artificial acceleration of particles, fines, confiscation, sequestration, requisition, seizure, smuggling, prohibited or illicit trade, inherent vice of goods, road wear, worms and vermin, health or disinfection measures, quarantine, intentional or willful fault of the insured. Also not covered are damages and losses due to wetting by rain, snow, or hail when affecting goods transported on an uncovered vehicle without an appropriately sized waterproof cover. Damages and losses suffered by hazardous goods when various operations concerning their transport are not carried out in accordance with applicable laws and regulations. Damages and losses caused by these same goods to other transported goods. Damages caused when the driver does not hold a valid driver’s license, damages caused by foreign or civil war, riots or popular uprisings, strikes, or lockouts.

ARTICLE 17: FORFEITURE OF PROTECTION GUARANTEES: The Lessee will forfeit the guarantees of the subscribed protections and will be liable for the total amount of repairs or the market value as determined by an expert or the maximum replacement value of the vehicle in the following cases: all mechanical damage or breakdown resulting from one of the following cases: driving without the required age or without certificates (driver’s license) in a valid state, false identity and false information on the Agreement or the amicable report, damages intentionally caused or as a result of gross negligence, or as a result of characterized negligence, all mechanical damages or breakdowns resulting from transporting a number of passengers exceeding the authorized number on the registration certificate, all mechanical damages or breakdowns resulting from transporting a load exceeding that authorized on the registration certificate, damages caused to tires, rims, and hubcaps unless it can be proven that they are not due to fault or negligence, damage to the interior of the vehicle, unless it can be proven that they are not the consequence of fault or negligence, error in the type of fuel, all mechanical damages or breakdowns occurring after the return date specified in the Agreement, unless written authorization for an extension is obtained from the Lessor, theft by a delegate of the Lessee, or an authorized driver, inability to return the original keys of the vehicle to the Lessor after noticing its theft, a claim arising from civil war or foreign war (Article L121-8 of the Insurance Code), a claim arising from riots, popular movements, or acts of terrorism and sabotage committed as part of concerted actions, fault constituting a serious violation of the Highway Code or an offense related to driving, parking, or the general use of the vehicle, attempted suicide. In case of a natural disaster as defined by law, only the amount defined by ministerial decree will be charged, even if the Lessee has subscribed to the protections offered by the Lessor.

ARTICLE 18: REPORTING OF CLAIMS: In the event of damage, theft, or fire of the vehicle, the Lessee must mandatory submit to the Lessor, within 48 hours following the occurrence of the incident (in accordance with the provisions of Article L 113.2 of the Insurance Code), a detailed statement or a completed amicable report legibly and signed by both parties. In addition, in the case of theft or attempted theft, a complaint must be filed with the competent territorial authorities within 48 hours by the Lessee. Failure to comply with these formalities results in the Lessee losing the benefit of the optional guarantees subscribed. If the Lessee uses inaccurate documents as justifications, uses fraudulent means, or makes inaccurate or incomplete statements, the protection guarantees will not be acquired. The Lessee will be required to reimburse the insurer for any amounts unduly paid by it. The insurer and the Lessor reserve the right to take legal action before criminal courts.

ARTICLE 19: INTERPRETATION: If any provision of these General Booking and Rental Conditions is found to be null, illegal, or unenforceable under applicable law, that provision will be deemed not to be part of these General Booking and Rental Conditions. However, the remainder of the provisions of these General Booking and Rental Conditions will remain applicable and in full force.

ARTICLE 20: JURISDICTION – APPLICABLE LAW: In the event of disputes, you have the option of either approaching one of the competent jurisdictions under the Code of Civil Procedure or the jurisdiction of your domicile at the time of the conclusion of the contract or the place where the harmful event occurred. In the case of a “consumer dispute” as defined by Order 2015-1033 of August 20, 2015, and Articles L611 to L616 and R612 to R616 of the Consumer Code, you have the right to resort to a consumer mediator. To contact the SAS Médiation Solution mediator, the consumer must submit their request, indicating the convention number CS000586/1911 by email to contact@sasmediationsolution-conso, or directly on the website https://www.sasmediationsolution-conso.fr/

ARTICLE 21: DATA PROTECTION: AB Loc implements personal data processing. The personal data processing carried out has the following purposes:

• Concluding, managing, and executing the services contained in the contract and, if applicable, assigning said Contract,
• Allowing the exercise of recourse and managing complaints,
• Conducting research and development actions,
• Complying with legal and regulatory obligations,
• Conducting commercial prospecting actions.

All provisions related to the protection of personal data can be consulted on the Single Trip website at the following address: https://single-way.com/privacy. The customer has the right to access their data, rectify, inquire, limit, portability, and erase. The customer also has the right to object, for reasons related to their particular situation, to the processing of personal data based on the legitimate interest of the Lessor, as well as the right to object to commercial prospecting. The customer can exercise their rights with the data protection officer at the following address, rgpd@single-way.com. The customer has the right to lodge a complaint with the CNIL.

ARTICLE 22: VEHICLE GEOLOCATION: The Lessor informs the Lessee that the vehicles made available to them as part of the execution of the Agreement may be equipped with geolocation systems (technology allowing the determination of the vehicle’s location) and impact detection for vehicle safety, to combat theft and/or fraud, and to ensure the proper execution of the Agreement by the Lessee. The vehicle’s geolocation system will be remotely activated by the Lessor in the event of theft/loss of the vehicle or non-compliance by the Lessee with any of its contractual obligations. In this context, the Lessor may be required to collect and process personal data of the Lessee, in accordance with the provisions of Article 21 of these general conditions, specifying that the legal basis for the processing of personal data resulting from the use of geolocation and impact detection systems is the legitimate interest of the Lessor. In case of non-compliance by the Lessee with any of its contractual obligations and/or in case of theft of the vehicle and/or loss of the vehicle and/or in case of disconnection or degradation or alteration of geolocation and impact detection systems, the Lessor will proceed with the activation of the vehicle’s startup function lock, which the Lessee and/or the Driver expressly acknowledge(s) and consent(s) to. ANNEX 1 – EXCLUSION FROM INSURANCE OF THE UPPER AND LOWER PARTS OF THE VEHICLE: In accordance with Article 16 of the General Booking and Rental Conditions, the Lessee automatically incurs financial liability up to the replacement value of the vehicle (specified in the Agreement) in the event of damage to the upper and lower parts of the vehicle schematically represented below.

Updated on 19/06/2023